Delays at the loading dock can be the death knell of an efficient supply chain, triggering a snowball effect of bigger problems that may do real damage to a shipper’s reputation—and its bottom line. A robust transportation management system (TMS) can help alleviate these issues, keeping the loading dock running smoothly and ensuring everyone involved is satisfied.
To understand the difference a TMS can make at the loading dock, let’s take a look at the true cost delays can have—and how shippers can avoid them.
Sluggish loading times lead to late deliveries and unhappy drivers
Picture this: A pick-up has to be rescheduled, but thanks to a miscommunication, that information isn’t passed on to the driver in good time. As a result, they show up during the original pick-up window only to find that the freight isn’t ready. They’re left twiddling their thumbs while staff frantically prepare the goods to load, meaning the truck finally hits the road hours after it was supposed to.
If the shipper is lucky, the freight will still get to the customer more or less on time. But since the delay probably messed up the driver’s schedule, making them late to other pick-ups, the carrier may have an ax to grind. And since truck drivers are only legally allowed to be on the clock for a certain number of hours, at least in the U.S., lengthy delays at the loading dock may result in the driver being unable to complete the delivery that day—further throwing off their schedule and leaving the customer high and dry.
This kind of scenario is not uncommon. Even small mix-ups and miscommunications can create bottlenecks at the loading dock that lead to soured relationships with carriers and customers alike. Customers may hesitate before ordering from the shipper again, and carriers who have proven low-cost and reliable may opt not to renew their contracts or work with the shipper in the future. Worse still, the shipper’s reputation may take a hit, making it harder to attract new business and access capacity when they need it most.
Luckily, with the right TMS, issues like this are incredibly rare.
A fully integrated TMS supports a seamless loading dock experience
One of the many benefits of adopting a TMS is the seamless communication it enables. Rather than phoning in a pick-up, which has a high potential for error if the person on the other end mishears or writes the wrong information down, the tool will schedule, confirm, and revise shipment details digitally—creating a single version of the truth. That way, if anything changes, everyone is kept in the loop, so there won’t be any surprises at the dock.
This real-time visibility throughout the pre-shipment process dramatically reduces the potential for delays. And when a shipper’s TMS is fully integrated with their other tools, like their warehouse management system, staff can gain true end-to-end visibility, helping them spot potential problems before they happen and make smarter decisions.
Optimize every stage of the shipping process with Honeybee TMS
Delays are never fun, but they’re especially galling when they could have been avoided.
With Honeybee TMS™, CTSI-Global’s proprietary TMS, shippers can streamline every stage of the shipping process—from order to execution and beyond. Minimize the potential for delays, foster frictionless relationships with carriers, and enhance the customer experience with intuitive automation and tools. And since we built our TMS from the ground up, we’re able to integrate it seamlessly with your other systems—so you can unlock the full potential of your supply chain.
Don’t let delays hold you back. Discover the difference a TMS can make by contacting us today.