When contemplating logistics software investments, it can be easy to get caught up in discussions about features and integrations while overlooking a crucial element of maximizing ROI: systems training. Whether enterprises are gearing up for a full system overhaul or a smaller upgrade to keep up with changing technologies, it’s essential they provide workforces with the training they need to realize their new software’s full potential.
Effective onboarding can have far-reaching benefits—especially in the case of enterprise-wide solutions like transportation management systems (TMSs). From encouraging speedy adoption and reducing error rates to supporting regulatory compliance, the impact on bottom lines and operational efficiency is substantial.
Given the nature and scope of TMS solutions, the best way to ensure end-users fully understand and leverage the unique features and capabilities of their specific system is through a custom TMS training program—one that includes live sessions conducted by experienced trainers with in-depth knowledge of both the TMS software and the client’s sector. This combined approach maximizes end-users’ proficiency with the TMS, ensuring they grasp concepts effectively for a quick and successful rollout.
Build proficiency with relevant content, seasoned trainers, and practical insights
Every organization has unique processes and objectives—and their TMS configuration should reflect these nuances. Rather than covering generic topics, a tailored program focuses on developing proficiency in core TMS functionalities that are most relevant to operational success.
For example, an e-commerce company’s TMS may be centered around logistics workflows for multiple carriers, varying shipping requirements for different product categories, and specific performance metrics tied to customer satisfaction and delivery times. To ensure their staff can make the most of those features, their training materials should address e-commerce-specific challenges and objectives, such as optimizing route planning, managing carrier contracts, and monitoring delivery performance in real time.
Moreover, different users within the organization—such as transportation planners, logistics coordinators, and warehouse managers—may have distinct roles and responsibilities within the TMS. Personalized training programs address the needs of each user group, providing targeted instructions that align with their specific job functions and requirements. During live sessions, the TMS provider’s subject matter experts can further build up users’ knowledge with industry-specific insights and training on carrier management, freight auditing, and more.
CTSI-Global assigns each client a dedicated project team to assist with implementation. In addition to tailoring support to client needs, the corporate training team leverages use cases and test scripts unique to each implementation to empower workers with hands-on experience and the confidence to translate Honeybee TMS’s features into enhanced decision-making and operational efficiency. For instance, CTSI-Global’s training emphasizes teaching end-users to automate processes, enabling them to manage by exception so they can focus on high-level tasks.
Drive enterprise-wide adoption with change management support
Beyond securing long-term ROI, proper TMS training addresses one of the most significant hurdles in enterprise software implementations: speeding up adoption. Today, workers are using more software than ever, leading to widespread underutilization. A survey by Productiv, an SaaS management solutions provider, found that the average company currently has over 254 SaaS applications. The same survey found that the average app engagement over 60 days was 45%—meaning that less than half of employees were regularly using the apps available to them.
Properly executed TMS training can minimize resistance to change and facilitate a smoother transition for the organization. Live sessions where end-users get to interact directly with trainers foster greater engagement and active participation. By addressing their questions and demonstrating how the TMS will benefit them personally, trainers can build confidence in the new system and encourage swift adoption. At the same time, hands-on learning builds familiarity and confidence with the system, making users more comfortable with upcoming changes.
Once the rollout is complete, follow-up sessions, refresher courses, and other resources ensure ongoing support and help new users catch up with those who participated in the implementation process. CTSI-Global ensures continued support for its clients by providing access to a range of training materials, including pre-recorded live sessions and comprehensive how-to guides.
Unleash your software’s full potential with a custom TMS training strategy
A custom TMS training program sets the foundation for long-term success. By equipping users with the knowledge and skills they need, shippers can maximize the return on their investment and drive ongoing improvements to operational efficiency and performance. While it may require a greater time and resource commitment up front, the payoff of live training is significant over the long term.
At CTSI-Global, we understand how crucial it is to build clients’ proficiency with our software. Our training programs include a combination of web-based live training sessions taught by subject matter experts, reader-friendly how-to guides, and frequently asked questions—as well as on-site training when needed. All training sessions are also recorded and made available online for future reference after implementation. This commitment to in-depth training and ongoing support ensures that clients remain equipped to leverage their TMS solution effectively and can continue their learning journey long after the initial training sessions.
Contact us today to learn how our suite of logistics software solutions can help you build a future-proof shipping operation.
