One provider to handle freight audit and payment, one provider to supply the transportation management system (TMS). This is the way many shippers have always operated—but is it the most effective approach?
Relying on a single provider for both services comes with a number of added benefits for shippers, from greater convenience to cost savings. Here are the top reasons to consider keeping things under one roof.
Simplified, streamlined implementations
Implementing any new logistics tool takes time. But since the majority of the data needed to implement a freight audit solution is the same as the information needed to roll out a TMS, shippers can save themselves time, effort, and frustration by using the same provider for both.
Say the shipper already relies on the provider for freight audit and payment services. If they later decide to adopt the provider’s TMS, then the amount of input required from staff is minimal because the provider already has most of what they need. This can knock weeks off the implementation process—and reduce the strain on employees.
Lower costs—and fewer people to chase
Since it’s in a provider’s best interests to provide multiple services to clients, incentivizing them to offer reduced prices, shippers can often benefit from significant savings when they tap a single provider for both their freight audit and TMS needs.
Utilizing a single provider for core logistics services also ensures that staff know exactly where to turn if they have a problem—no more hunting down the right point of contact at different companies. And since the provider has a greater opportunity to get to know the shipper and their business, they’ll be able to provide even more tailored support over time.
More visibility and control
By combining freight audit and TMS services, shippers can gain more control over the entire shipping lifecycle. Whether it’s putting validations in place in the TMS that lead to a smoother audit or creating new processes to tighten carrier selection and routing, based on data from the audit, spotting opportunities for improvement is easier when tools speak to one another.
Reporting is also simplified, with teams able to pull up the complete history of an order—from the initial shipping details to in-transit tracking information to the final invoice and any corrections made—without needing to cobble it together from multiple disparate sources. That leads to greater visibility, illuminating even more areas of the process that could be improved.
Spotting an opportunity is meaningless if you can’t act on it. But when a change impacts both the TMS and freight audit process, getting different providers to work together to make it happen can be a challenge.
Using one provider solves this problem, opening the door for greater collaboration between them and the shipper. For example, if a shipper wanted to reduce invoice exceptions by automating the spot quote validation process, a provider could ensure that the right information was captured in the TMS and communicated to the freight audit system. Or, if a shipper found it was losing money by undercharging clients for shipping that regularly proved more expensive than anticipated, the provider could compare expected and actual costs during the audit process and feed that intelligence back into the TMS, enabling more accurate calculations upfront.
Freight audit and TMS: The perfect pairing
At CTSI-Global, we believe that a shipper’s TMS and freight audit solution shouldn’t just be acquaintances—they should be best friends. We built our industry-leading freight audit and TMS solutions from the ground up, allowing us to provide a level of customization and tailored coding that other providers can’t match. That means shippers that partner with us for both their TMS and freight audit needs get even more value—so they can optimize their shipping processes and support their bottom line.
Discover a match made in heaven. Contact us today.