The electronic logging device (ELD) mandate has had a major impact on the trucking industry. While hours of service (HOS) constraints are certainly nothing new, the level of enforcement that ELDs bring is something shippers and carriers alike are still adjusting to. Combined with the lack of capacity caused by the driver shortage, the ripple effects of the ELD mandate can sometimes put a strain on shipper-carrier relations. Struggling to keep their transportation costs low, shippers are naturally resistant to rising rates and pushing back at every turn. Drivers, meanwhile, grow frustrated with inefficient processes at shippers’ facilities that cause them to lose valuable time on the road. The detention fees triggered by such delays only serve to cut deeper into a shipper’s bottom line, leading to even more resentment on both sides. At a time when there are fewer trucks on the road and for fewer hours, it’s vital that shippers and carriers work together. Here are a few steps shippers can take to forge and maintain mutually beneficial relationships with their contracted carriers.