Here’s how to optimize the cargo claims process

For shippers everywhere, cargo claims can present a high-stakes headache. Beyond logistical challenges, shippers must contend with unfriendly odds: the vast majority of claims are denied. 

In the face of intensifying global supply chain disruptions, customer and C-suite expectations continue to rise. To navigate today’s complex cargo claims process, shippers must adopt smarter, more proactive solutions. Here’s how:

1. Turbocharge visibility

As companies around the world continue to invest in automation, big data, and other smart technologies, consumer and internal demands will only continue to grow. That’s why shippers must embrace advanced, end-to-end visibility—including data-driven insights into carriers, pricing, demand forecasting, and inventory management. 

Creating and managing cargo claims on a transportation management system (TMS) is an alternative to relying on a stand-alone PC. The latter—while seemingly straightforward—lacks transparency, flexibility, and efficiency. Data-driven technology, on the other hand, allows shippers to view, track, and organize claims with ease.

Beyond the technology, shippers may want to consider turning to a trusted implementation and maintenance partner to ensure smooth onboarding and day-to-day operations.

2. Maintain a detailed record

Shippers can ensure an efficient, hassle-free filing process by keeping a record of all communications and required documents. For a designated time frame—usually within nine months of the delivery date—shippers should keep copies of the following:

  • Bills of lading (BoLs)
  • Freight bills
  • Delivery receipts
  • Proofs of original condition
  • Evidence of damage
  • Indications of value of damage

3. Don’t forget to follow up 

The cargo claims process is rife with delays, disputes, and other setbacks. Systematically following up with the carrier is crucial: by checking in weekly or monthly, shippers can effectively add momentum to a notoriously tedious and complicated process. 

4. Understand the ins and outs of the process

To file a successful cargo claim, shippers must familiarize themselves with a number of time-related details. Though these requirements may seem simple, many shippers miss crucial deadlines and lose out on compensation. For less than truckload (LTL) and full truckload (TL) shipments, for example, filing deadlines fall nine months after the delivery date. Deadlines for small parcel shipments, on the other hand, may be only 60 days after delivery.

5. Partner with experts

When it comes to damaged goods, the stakes are high. Dedicating an entire in-house team to cargo claims may not be the most cost-effective choice in the long run—especially if that team unwittingly suffers from knowledge gaps or similar obstacles. 

Instead, shippers may choose to partner with a dedicated transportation management firm—experts with comprehensive, unmatched expertise. CTSI-Global is a leader in cargo claims management with teams of specialists who diligently handle every part of the entire process. With the right claims management partner, shippers can rest assured that their needs are fully covered.

Filing a successful cargo claim is no small feat. That’s why turning to the right tools and strategies is essential—especially in today’s fast-paced, unpredictable climate. With the right solutions in hand, shippers can take on claim-related hurdles with newfound confidence—and send their bottom line soaring.

Ready to optimize your cargo claims strategy? Contact us to learn more.