Every shipper has processes that could be improved—whether they move $1 million or $1 billion of freight annually. Even the largest and most profitable companies can point to processes they’re not happy with, or ones that create unnecessary friction and delays. Others have gaps they’re simply not sure how to fill. And when employees don’t have the time or know-how to implement new processes or improve their current ones, efficiency and visibility suffer—as do profit margins.
To help shippers make the right decisions for their business, we are launching a new series of articles exploring how tackling key issues related to your people, processes, and technology can help a company tighten its existing logistics program and plug any gaps. We’ll look at everything from technology, cloud-based tools, and automation to global capabilities and regionally customized compliance measures—right down to how you onboard these new systems and how you take on economic uncertainty (and we won’t hide the fact that, of course, we’d like to partner up in doing that).
With strong and reliable systems in place, a shipper’s logistics operations can hum along nicely even with minimal oversight—freeing up staff to focus on other business-critical tasks. Let’s start with the big picture…
Ensure end-to-end capability—even if it’s not needed right now
You want to take a holistic view that truly addresses every aspect of your logistics operations. That encompasses everything from selecting carriers and scheduling pick-ups to tracking shipments and paying and auditing freight bills.
Maximize options that let you shift your workload by partnering with a logistics provider that could conceivably handle everything. A wider range of capabilities lets you lean on the provider for more support if and when you need it. For example, you might initially want help with freight claims management, but later realize your process for managing and selecting carriers could also be improved. Your team can then collaborate with your provider to replace or optimize that process. Or, you could take that task off your team’s plate: the logistics provider could manage that process entirely, allowing employees to focus their energies elsewhere.
As the economy shifts, demand shifts with it. As your needs change, having the ability to flex will help you stay competitive.
Partnership becomes key because, whether you need to expand capability, increase capacity, or share responsibilities, you may not have the time or resources to research and vet individual vendors. Nor will you want the inherent challenges of integrating a lot of different tools, which can further complicate processes and create barriers to data visibility right when you need it most.
Think longer-term—logistics needs will evolve, so the company must, too
Just because a process works well today doesn’t mean it will tomorrow. As a company’s logistics needs evolve, so too must its processes. Otherwise, the same processes that could support a company’s growth will ultimately only hold it back.
Build institutional knowledge into partner-vendor relationships. Besides finding support if your immediate needs change, it’s easier to plan for the future with a long-term relationship. The unforeseen is always the disruptor, and peace of mind comes from knowing that partner vendors know your business through and through, so adaptation is easy as you compete and scale.
For example, if a shipper acquires another company, its logistics provider can help to establish new processes and streamline the transition. Without that support, the shipper’s existing processes might rapidly break down, leading to delays and difficulties that could set the acquisition timeline back—and damage customers’ trust.
Go for the complete array—don’t settle
Some providers only specialize in one aspect of logistics management. But at CTSI-Global, we believe that the best providers have wide-reaching expertise and can roll with whatever clients need in the moment, from fully managed services, to moving freight, to putting solid processes in place and taking over processes you don’t have the bandwidth to manage—making it possible for them to create, maintain, and continuously improve any and all processes that a shipper requires.
With more than 60 years’ experience spanning all aspects of logistics management, we are in a prime position to support shippers’ immediate and long-term needs—and help them level up their operations. We focus on building efficiency and visibility into our clients’ processes at every step, so they can focus on growing their business.
Choose a provider that supports every piece of the logistics puzzle. Contact us today to get started.